Thank you for choosing Floss Clothing. We appreciate your support and hope you enjoy your shopping experience with us
All Sales Are Final
Please note that all sales are final. We do not accept returns or exchanges for any reason other than those outlined below.
Unlisted Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 14 days of receiving your order and provide photo evidence of the unlisted damage or defect. We strive to ensure quality, and any defects known to us will be listed. In the rare event that an unlisted defect is discovered, we will evaluate it accordingly. Once verified, we will issue you a store credit for the full purchase amount.
Store Credit Only
We do not provide refunds. Eligible returns will receive store credit only, which can be used towards future purchases on our website.
Eligibility
To be eligible for store credit, the item must be unused, in its original packaging, and in the same condition that you received it.
Return Process
To initiate a return, please contact our customer service team at hello@flossclothing.pk. Once your return is approved, you will receive instructions on how to return the item to us.
Shipping Costs
Customers are responsible for all shipping costs associated with returning the item, unless the return is due to a mistake on our part.
Processing Time
Please allow 14 business days for us to process your return and issue store credit upon receipt of the returned item.
Exchanges
We do not offer exchanges at this time. If you would like a different item, please return the original item for store credit and place a new order for the desired item.
Policy Changes
We reserve the right to update or change our return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By purchasing with us, you acknowledge that you have read and agree to abide by our return policy.
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us at hello@flossclothing.pk. Thank you for shopping at Floss Clothing!
Lost Package
In the unfortunate event that your package is lost during transit, please follow the guidelines outlined below:
Lost Package Notification
If you believe your package is lost, please contact us as soon as possible. We recommend reaching out within 10 days of the expected delivery date.
Investigation Process
Upon notification of a lost package, we will initiate an investigation with the shipping carrier to locate your package. This investigation may take 14-25 days to complete.
Resolution Options
Once the investigation is concluded and it is confirmed that the package is lost, we will offer you the following resolution options:
Option 1: Reshipment – We can resend the lost items to you (subject to product availability).
Option 2: Store Credit – If the items are no longer available or if you prefer, we can issue you a store credit for the full purchase amount.
Refund Policy
Please note that refunds for lost packages are not available. We apologize for any inconvenience this may cause.
Correct Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for lost packages due to incorrect or incomplete address information provided by the customers.
Documentation Requirement
In some cases, we may require additional documentation or information from you to proceed with the investigation process. We appreciate your cooperation in providing any necessary details promptly.
Communication
We will keep you informed throughout the investigation process and provide updates on the status of your lost package inquiry.
Please contact our customer service team at hello@flossclothing.pk if you have any questions or concerns regarding a lost package. We are here to assist you and ensure a satisfactory resolution to the situation.
